Gratos

Gratos Support

Notice. Gratos is available by invitation while we add merchants city by city. This document is effective and applies to your use of the service. It will be reviewed by counsel and may be updated as the product develops; material changes will be notified as described in the Changes section. Questions: support@gratos.ai.

Last updated: October 22, 2026

This page is published at app.gratos.ai/support.

Get help

Email support@gratos.ai. Tell us the email address or phone number on your account and, if your question is about a gift, who it was for and roughly when you sent it.

Delete your account

Deleting your account. You can delete your account in the app. Deleting it removes your name, email address, phone number and address, your login, your saved cards, your linked texting number, the people you added and your conversations. On a shared workspace, people added by other members stay with the workspace. It cancels gifts you scheduled that have not yet been bought, so they are not charged; a gift being bought at that moment still completes and is charged; address requests you sent that nobody has answered stop working. We keep your past orders as financial records, the record of your consent to receive texts and the record that you accepted our Terms, and we keep the time-limited records listed in the table in our Privacy Policy, such as approvals of payments and checkout logs, until their period ends and then delete them. If you signed in with Apple, remove Gratos from Sign in with Apple in your Apple Account settings to finish. You can also write to privacy@gratos.ai with any question about your data.

Stop text messages

Reply STOP to any text from us. We will stop texting that number. Reply START to resume. Senders with a linked phone number can reply HELP for help. You can also write to privacy@gratos.ai.

If you received a gift and want us to stop using your information

You do not need a Gratos account. Email privacy@gratos.ai with your name and the email address, phone number, or delivery address the gift went to. Tell us whether you want to see, correct, or delete what we hold, or want us to stop using it. We handle these requests by hand. If you ask us to stop, we delete what we hold about you, except what we need to complete a gift already on its way to you.

Our policies

Changes

We will update the date at the top when this page changes. Material changes to how we handle your information are made in the Privacy Policy and notified as it describes.